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Shipping Policy

Misneach Remedies will strive to process and ship your goods within 5 business days of receiving your order.  This does not include  the actual shipping times by Royal Mail.  These times are approximate and may vary for reasons beyond Misneach Remedies' control including demand exceeding availability.  Except as provided below, our standard shipping policy applies.

Shipping Details
Orders are shipped Monday – Friday, excluding Bank Holidays. Please email if there is a particular date that you need something for and we will do our best to get it to you. Please also inform us if it is a gift and we will aim to ensure we meet specific timings and include a gift note.

Shipping Charges
Within the UK we  ship all our parcels  as a Royal Mail Parcel.  From time to time we may also use other courier companies.  Shipping times are usually 2-3 days depending on the Royal Mail network.

We hope to ship to Ireland and elsewhere soon.  

Product Availability
Misneach Remedies always tries to ship all items on your order, however sometimes, an item or materials for an item becomes unavailable. If this happens while we’re processing your order, we’ll let you know by sending you an email and will do our utmost to rectify.

Return & Exchange Policy

We at Misneach Remedies pride ourselves on the quality of our products, and are certain you will love them as much as we do!

If however, for any reason you are not perfectly happy with anything you have bought from us we will endeavour to do everything possible to put things right. Please note that as we use 100% plant based wax, you may notice frosting or small cracks on your candle, this is caused by the growth of tiny crystals on the surfaces of the wax. This will not affect the way your candle performs. 

If the product is faulty we will be happy to  offer you either a full refund or exchange.  We will just need proof of purchase and a photo of the damaged product where possible.

If on the other hand, you simply don’t like the product and it has been unused, Misneach Remedies will gladly accept returns within 30 days of your original purchase date.  You will however need to cover the postage costs in this instance. 

Simply email or use the contact form and let us know how we can help.

Misneach Remedies x

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